1. Overview
At ModishFlow, we strive to provide high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we offer a refund or exchange under the terms outlined in this policy.

2. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:

  • The item must be returned within 7 days from the delivery date.

  • The item must be unused, unworn, and in its original packaging.

  • Proof of purchase (receipt or order confirmation) must be provided.

  • Certain items such as personalized products, gift cards, and final sale items are non-refundable.

3. Refund Process
To initiate a refund, follow these steps:

  1. Contact our customer support team at support@modishflow.com with your order details.

  2. Once your request is approved, you will receive instructions on how to return the item.

  3. After receiving and inspecting the returned item, we will notify you about the refund approval status.

  4. If approved, the refund will be processed to your original payment method within 7 business days.

4. Exchanges
If you wish to exchange an item for a different size or color, please follow the refund process and place a new order for the desired item.

5. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:

  • Check with your bank or credit card provider as processing times vary.

  • If the issue persists, contact us at support@modishflow.com.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service to ensure safe delivery.

7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 30 days of delivery with photos of the issue. We will provide a replacement or full refund.

8. Cancellations
Orders can be canceled within [Insert Number] hours of purchase if they have not been processed for shipping. Contact support@modishflow.com to request a cancellation.

9. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated effective date.

10. Contact Us
For any refund-related inquiries, please contact us at:

Thank you for shopping with ModishFlow!